Cancellations and Refunds
Cancellations and Refunds Policy
Last updated: October 6, 2025
1. Order Cancellations
Before Shipment
You may cancel your order at any time before it has been shipped. To cancel your order, please contact us immediately at +91 9611713559 or through our website contact form with your order number.
After Shipment
Once your order has been shipped, it cannot be cancelled. However, you may return the item(s) according to our return policy outlined below.
2. Returns
Return Window
You have 30 days from the date of delivery to return most items for a full refund. Items must be in their original condition, unused, and in original packaging.
Return Process
- Contact us at +91 9611713559 to initiate a return
- Provide your order number and reason for return
- We will provide you with return instructions and a return authorization number
- Package the item(s) securely with all original accessories and documentation
- Ship the item(s) back to us using the provided return label (if applicable)
3. Refunds
Processing Time
Once we receive your returned item(s), we will inspect them and process your refund within 5-7 business days. You will receive an email confirmation when your refund has been processed.
Refund Method
Refunds will be issued to the original payment method used for the purchase. Please allow additional time for your bank or credit card company to process the refund.
Refund Amount
You will receive a full refund of the item price. Original shipping charges are non-refundable unless the return is due to our error or a defective product.
4. Non-Returnable Items
The following items cannot be returned:
- Items damaged by misuse or normal wear
- Items returned without original packaging
- Items returned after the 30-day return window
- Personalized or customized items
- Items marked as final sale
5. Defective or Damaged Items
If you receive a defective or damaged item, please contact us immediately at +91 9611713559. We will arrange for a replacement or full refund, including return shipping costs.
6. Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error or a defective product. We recommend using a trackable shipping service for returns.
7. Exchanges
We currently do not offer direct exchanges. If you need a different size or color, please return the original item for a refund and place a new order.
8. Contact Us
For any questions about cancellations, returns, or refunds, please contact us:
- Phone: +91 9611713559
- Website: protectsmart.life
Our customer service team is available to assist you with your return or cancellation request.